Frequently asked questions

No. Walk in any day between 10am and 9pm. Infusions are by appointment. Services like physiotherapy, hand therapy and dental care need an appointment: please contact them directly.

Open 10am to 9pm every day. Please arrive before 9pm so we can register you.

Children over 3 months of age and adults, for urgent problems that are not life threatening.

For children under 3 months, call 000 or go to your nearest hospital emergency department.

No, you don't need one. However, it's preferable to bring a referral from your GP if you have one.

Your Medicare card, if you have one, and a debit or credit card. SWIFT is cashless.

Yes. Free parking is available in the basement of the building, and there is plenty of off-street parking nearby.

SWIFT charges a $396 facility fee for urgent care visits, a $246 facility fee for infusions and a $150 facility fee for IV antibiotics. Medicare services are charged at the Medicare rebate amount. You pay the total amount (facility fee plus Medicare charges) at the end of your visit. With a valid Medicare card, you claim back the Medicare portion. Without a valid Medicare card, this amount is not claimable.

Consumables such as crutches or boots cost extra. Our team confirms the cost before treatment or imaging begins. See detailed pricing.

No. SWIFT is a private clinic and receives no government funding, so a facility fee applies to each new visit. With a valid Medicare card, most general pathology tests are bulk billed, and so are X-rays and CT scans when SWIFT refers you. Ultrasound is bulk billed weekdays 10am to 4pm. MRI has additional charges.

SWIFT is a private clinic led by Specialist Emergency Physicians and Senior Emergency Doctors. It receives no government funding, so a facility fee applies to each new visit. Bulk-billed Medicare urgent care services are led by general practitioners and funded by government, and are a good option for many people. SWIFT is for urgent problems where you would otherwise go to a hospital emergency department.

No. Without a valid Medicare card, you pay the facility fee and the Medicare-equivalent charges on the day. Additional charges also apply to all pathology and imaging, invoiced separately by the pathology and radiology providers.

A return visit for the same problem within 24 hours is bulk billed. Between 2 and 7 days, the return visit is reduced to $150 plus Medicare charges. If you don't have a Medicare card, Medicare-equivalent charges apply to all return visits.

Yes, if your injury or illness happened at work, your employer has approved the claim, and you have a valid WorkCover approval number. Without an approval number, you pay the full amount when your treatment is finished, and claim it back through your WorkCover insurer later.

Urgent problems that are not life threatening, where the realistic alternative is a hospital emergency department: suspected fractures, wounds needing stitches, infections, stable chest pain, headache, abdominal pain, unwell children over 3 months, illnesses needing urgent imaging, early pregnancy bleeding, and ear, nose, throat and eye problems.

For life-threatening emergencies, call 000.

Specialist Emergency Physicians or Senior Emergency Doctors, supported by emergency-trained nursing staff.

We see stable, low-risk chest pain only. If chest pain is severe or sudden, or you think it is life threatening, call 000. If in doubt, call 000 or SWIFT before you come.

Yes. Our Senior Emergency Doctors can stitch simple to moderately complex cuts under local anaesthetic, with light sedation if needed. When the stitches are ready to come out, our emergency-trained nurses can remove them through our Wound Care Clinic.

Yes. Our Senior Emergency Doctors can manage fractures and apply an initial plaster cast, with light sedation if needed. We refer you to an orthopaedic surgeon for further care, and to a physiotherapist for follow-up.

Yes. Our Senior Emergency Doctors are trained to manage eye and ENT emergencies, and we have a dedicated eye room with a slit lamp for a proper examination. If needed, we refer you to an ophthalmologist or ENT specialist.

Yes. Our Senior Emergency Doctors are trained to manage bleeding and other problems in early pregnancy. If needed, we can organise an urgent pelvic ultrasound. After the initial care, we refer you to your obstetrician or to another appropriate service for further care.

No. SWIFT does not manage mental health patients. If you or someone else is in crisis or at risk, call 000 or go to a hospital emergency department.

Yes, with a referral from a SWIFT doctor or your GP. Orthopaedic surgeons from Specialty Orthopaedics, an independent specialist group, consult in rooms at the same address. Other specialists are independent and located elsewhere. A specialist review can take a few days to weeks, depending on the specialist's availability.

SWIFT-REACH staff and doctors may follow up with you about how you are recovering, your test results and any referrals needed to independent specialists.

Call 000 for anything life-threatening or getting worse fast: signs of a heart attack or stroke, someone unconscious or not breathing, struggling to breathe, severe bleeding, or a major injury. Don’t drive yourself to SWIFT. If in doubt, call 000 or SWIFT before you come.

Yes. Pathology is collected on site and sent to Australian Clinical Labs. X-ray, CT, ultrasound and MRI are on site, provided by Imaging Specialists, an independent company. Your treating doctor reviews X-rays and ultrasound during your visit. A radiologist report is usually available within 24 hours for X-ray and ultrasound, and within 3 hours for CT. MRI may take more than 24 hours to be reported by a specialist radiologist. About on-site imaging.