Privacy Policy

Who we are

SWIFT Emergency & Urgent Care (“SWIFT”, “we”) runs an urgent care clinic in Rouse Hill, NSW. This policy explains how we handle personal information collected through this website. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and the Health Privacy Principles in the Health Records and Information Privacy Act 2002 (NSW).

Our Privacy Leaflet for Patients explains how we handle patient records more broadly once you attend the clinic.

What we collect

When you request an infusion appointment, we collect:

• the patient’s first and last name and age
• a parent or guardian’s name, if the patient is under 16
• a mobile number and, if you give one, an email address
• the type of infusion requested, whether the patient has a valid Medicare card, and a preferred date and time
• any documents you email us, such as a referral, prescription or test results

Some of these details, such as the infusion requested and any test results, are health information. By sending a request, you consent to us collecting and using them as this policy describes. If the patient is under 16, a parent or guardian should send the request on their behalf.

Why we collect it

We use these details to contact you about your request, arrange your appointment, and prepare for your visit. We don’t use them for marketing, and we don’t sell them.

Who can see it

Requests go to SWIFT’s clinic team by email. Our email provider, Google Workspace, and the service that delivers the form, Cloudflare, handle the details only to deliver them to us. Data are stored within Australia.

Website analytics and advertising

We use Google Analytics and Google Tag Manager to understand how people use this website, for example which pages are visited and whether a request was sent. We also use Google Ads to measure how well our advertising works. These tools use cookies. They never receive what you type into the request form or which infusion you choose.

How long we keep it

If you become our patient, details from your request and any documents you send become part of your health record. We keep health records for at least 7 years after your last visit or, if you were under 18 when we collected them, until you turn 25, as NSW law requires. Requests that don’t lead to a visit are kept for 6 months. When we no longer need information, we delete or destroy it securely.

Seeing or correcting your information

You can ask to see or correct the information we hold about you. We’ll usually ask you to apply in writing and show identification. There may be a fee for copies. We respond as soon as we can, and in most cases within 28 days. If something we hold is wrong, we’ll correct it or add a note to your record.

Complaints

If you have a concern about your privacy, contact us first. We’ll acknowledge it within 7 days and aim to resolve it within 35 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or, for health information, the NSW Information and Privacy Commission at ipc.nsw.gov.au.

Contact us

SWIFT Emergency & Urgent Care, T2, G38, 32 Civic Way, Rouse Hill NSW 2155. Phone (02) 8859 9099 or email info@swiftemergencycare.com.au.