Terms of Service
The terms for using the SWIFT website and sending an appointment request.
Draft for SWIFT to approve. Last updated 30 October 2026
About these terms
These terms apply to your use of the SWIFT Emergency & Urgent Care website. By using the site or sending a request, you agree to them.
Not for emergencies
In a life-threatening emergency, call 000. Don’t use the request form for minor emergencies and urgent care: walk in any time we’re open, 10am to 9pm every day, or call us on (02) 8859 9099.
General information only
Information on this website is general and isn’t a substitute for advice from a doctor about your own situation.
Appointment requests
Sending the form is a request, not a confirmed booking. We’ll call to confirm a time. Please give accurate details, and tell us if they change. If the patient is under 16, a parent or guardian should send the request. Our Privacy Policy explains how we handle the details you send.
Fees
Fees on this website are a guide and may change. We’ll confirm the fees that apply to you before treatment.
Feedback and complaints
We welcome feedback about our website and our care. We’ll acknowledge it within 7 days and aim to resolve any complaint within 35 days.
Links to other websites
We link to other websites, such as Google Maps, for convenience. We aren’t responsible for their content.
Changes to these terms
We may update these terms. The date at the top shows when they last changed.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Contact us
SWIFT Emergency & Urgent Care, T2, G38, 32 Civic Way, Rouse Hill NSW 2155. Phone (02) 8859 9099 or email info@swiftemergencycare.com.au.